How do you react when you hear the word conflict? We are bombarded by stories of wars around the world, terrible atrocities that humankind commits against itself. We see conflict between unions and employers on the news and arguments between, and within, political parties. We see conflict erupt between opponents in the field of sport and between rival fans. We see conflict tearing marriages and families apart and breaking friendships. We all experience conflict and the problems it can bring in our own lives. So how do we deal with it?